Privacy Policy

Introduction

This website is owned by Evergreen Wreaths and we are committed to protecting your privacy and security.  We will always take all reasonable measures to protect your data and ensure you have a safe experience on our website. Our privacy policy sets out the type of personal information we collect when you use our website, why we gather your data, how we use it and how we keep your information safe.  All our products and services are made available subject to the terms set out in this statement of our Privacy Policy and the associated Terms and Conditions. By using our services or buying products from us you agree to the use of the data we collect in accordance with this Privacy Policy.


To facilitate all our services, Evergreen Wreaths serve as the ‘data controller - the company responsible for handling your information – and you can contact us with any questions you may have by emailing info@evergreenwreaths.co.uk


We reserve the right to change and update this statement of our Privacy Policy at any time by updating this page.

Our Commitment

  • All the Data we collect is held in accordance with the Data Protection Act in the UK.  We take all reasonable precautions to prevent any unauthorised access to your personal information.  
  • We will only collect information about you that is commensurate with providing our products and services to you.  
  • We do not sell, trade or distribute the personal information we collect from your use of our website. 
  • You can opt-in or opt-out of our news updates at any time.

Information That We Collect

When you visit our website, we may collect information that you provide to us for the purposes of delivering our online services and/or fulfilling orders and services.  The type of information we may collection can include your name, address, email address, telephone number, payment information and other information commensurate only to the nature and provision of our services.  We will only collect information that is commensurate with providing our products and services to you. Your use of our website gives us the right to collect this information about you. You have the right to choose not to provide any personal information, however this may limit the scope of services and/or products which we are able to offer you. 


Cookies

  • Internet browsers have a built-in program for storing small data files known as Cookies. These files retain information that is not of a personal nature (non-identifiable information) which allows a website to recognise a visiting computer.  Cookies may collect a visitors IP (internet-protocol) address and/or the address of a referring website including the domain types '.co.uk' and '.com', browser type, Country of origin, the pages of our website that were viewed during the visit and any search terms entered on our website ("User Information").   Our website uses Cookies to enhance our visitors experience. For example, through Cookies our website is able to save products in your basket and recognise your account details (where available). You can prevent your PC from accepting cookies but, if you do, some functionality on our website may become impaired or unavailable. 

How We Use Your Information

Our aim is to offer our customers and visitors the best possible experience. In order to achieve this, we collect certain types of information to help us fulfil your requests and understand your needs and preferences. We use information collected through our website strictly for the following purposes:  

  • To process requested services and/or orders – this includes the distribution of personal information - such as name, address and email address - to third parties such as authorised payment processors, delivery companies and internal administrative and distribution staff members.  
  • If you consent, to notify and/or personalize our communications to offer products, services, news and/or or special offers which we think may be of interest to you; 
  • If you consent, to contact you for market research purposes;  
  • Where required, to authenticate your identity, validate your payment card and obtain authorisation for your payments for products and/or services;  
  • To respond to, or contact you, in response to any specific enquiry you directly make with us;  
  • To contact you in relation to your account registration (where applicable) and to send you any passwords required for you to access and use your account on the website;  
  • Internal record keeping for the purposes of providing our services, fulfilling orders and managing subscriber-databases;
  • For aggregated statistical analysis;  
  • To improve our products, website and the services we offer;  
  • To administer our website;
  • Where required or otherwise permitted to do so by applicable laws and/or regulations, for the purpose of responding to a court order, or a request for cooperation from a law enforcement or other government agency, or in order for us to establish or exercise our legal rights or defend legal claims.  

Opt-in and Opt-out Provisions

When you visit our website or place an order you will be offered the option to opt-in or opt-out of our regular update service which sends email alerts about our latest product launches, special offers, news and events. At all times we will offer you the opportunity to opt-out of any service or update to which you have subscribed. To do this you can click on the unsubscribe link in any email you receive from us and follow the indications in the e-mail, or you can email our customer service team at: info@evergreenwreaths.co.uk 

We will, within a fair and reasonable period, cease all email communications to which you withdrawn your consent. Please allow up to 5 working days for changes to take effect. Please be aware that should you chose to remove yourself from our mailing list you may continue to receive service updates, for example emails or SMS messages associated with pending orders and/or event information associated with ongoing bookings.

Disclosure of Information

We do not sell your personal data to third parties. The commodification of personal data is not a practice that we agree with or participate in and this includes, but is not limited to, your name, address, email address, telephone number and payment information. 

We do not disclose any of your personal data to third parties except when we need to do so to fulfill a service or transaction you have requested e.g. when processing payment information, arranging for a courier company to deliver goods that you have ordered and companies retained to perform vital functions on our behalf such as web hosting and management. In all instances your personal information will be processed by authorised staff and by those who support them in their roles.  This information is provided to third parties on the basis that they do not collect, use or disclose the personal information for any purpose other than to perform such functions on our behalf or to provide services to us or as otherwise required by law.   

When we provide information of a general nature to select third parties, for example the number of individuals visiting our website or purchasing a particular type of product from us, the information is provided in aggregated form and does not identify individuals.  We may disclose your personal data:  


  • In response to a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise its legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;  
  • When we believe that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of us, our customers, staff, suppliers or others; 
  • To credit reference and fraud detection agencies in order to authenticate your identity and validate your payment card.  

Other than as set out above, we will not transfer, disclose, sell, distribute or lease your personal information to any third parties unless we are otherwise required or permitted to do so by law.  


THIRD PARTY PRIVACY POLICIES


This Privacy Policy statement does not apply to websites maintained by other companies or organisations to which we link or refer. Separate terms and policies may apply where you access and/or use third party websites via our website. evergreenwreaths.co.uk is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the separate Privacy Policy of any such companies or organizations before accessing and using third party websites and/or services or submitting your details to them. 


By visiting and/or using our website at www.evergreenwreaths.co.uk you are accepting and consenting to the practices and provisions described in this statement of our Privacy Policy and the accompanying Terms and Conditions. 


If you would like to request a copy of the information that we have collected about you and/or request that the information we hold be corrected if it is inaccurate or deleted, you can contact us at

get in touch with us